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FAQ
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What is your return policy?We don’t accept returns, however exchange is applicable within 1 week of receiving the order under certain circumstances.
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How long will my order take?The order will take 2-21 business days based on availability and craftsmanship requirements.
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How can I track my order?You can contact us +971562588887 to check your order status
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Do you ship internationally?Yes, we ship worldwide.
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How long will it take to receive my order?For available pieces it takes up to 3 business days within the UAE, up to 10 business days for worldwide shipping. For out of stock or customized pieces it takes up to 30 business days
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Can I cancel or modify my order?Once the order is confirmed you have a time frame of 24 hours to cancel the order and get a refund, after 24 hours refund won’t be applicable.
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How can I contact customer service?+971562588887
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Do you offer gift wrapping services?We do offer gift wrapping service with additional charge.
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What materials are used in your jewelry?Gold, diamonds, gemstones, pearls
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Are your gemstones natural or lab-created?All our products are natural.
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Can I get my ring resized?It’s always better to give us your exact size, however you can resize some ring while other are not resizable.
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Do you offer engraving services?Yes.
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What is the warranty on your jewelry?We can fix any damages and polish/clean your piece with Terms and conditions applied.
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Do you offer custom jewelry design services?Yes. Please contact us on +971562588887
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Can I order a necklace in a different chain length?Yes. Just please specify it while placing your order in the notes area.
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